At betPawa, we are committed to promoting responsible gaming and ensuring the well-being of our users. Our new gaming app is designed to provide entertainment and excitement while prioritizing the safety and health of our players.
Even though studies suggest only a very small percentage of the adult population is concerned, we understand that gaming may, unfortunately, stop being a harmless entertainment and leisure option and start causing problems where the safety and/or well-being of our users and or their families are placed at risk.
As a responsible gaming operator who believes in fostering a secure and responsible gaming environment, we offer the following strategies, advice, and account options to help our users manage their gaming experience and minimize any related potential harm.
In accordance with the relevant provisions of the Gaming Act, we strictly enforce a minimum age requirement for using our gaming app. Users must be 18 years old to access and use our services. Our advertising campaigns also ensure that we do not attract minors to our gaming app.
Age verification procedures are implemented during the account creation process to prevent underage individuals from participating. We leverage the KYC procedures already performed by Mobile Money operators insofar as our company accepts deposits only via mobile money accounts.
We reserve the right to verify the age of our users at any moment and exclude from our services those for whom there are doubts over their real age. If a user is found to be underage, all his/her winnings will be forfeited and his/her account disabled.
However, there is no denying that the Internet is more than ever readily available to minors. As a result, gaming companies and parents must work together to protect children from underage gaming. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain apps. You will find here a link to some of the best parental control apps for Android and iPhone.
No system is foolproof. Hence, if you are aware of a person under legal gaming age who is registered with us, please notify our Customer Support team at gh@betpawa.com and we will take all necessary steps.
To ensure a positive and enjoyable gaming experience while minimizing the risk of problematic behavior, we invite our users to always remember the following:
Bet sensibly and don’t try to win back losses countless times;
Gaming should always remain a leisure activity and not be seen as a reliable source of income;
Be aware of the risks associated with gaming, only bet an amount that you can afford to lose;
Don’t let gaming interfere with daily life activities and family responsibilities;
Establish affordable daily/weekly/month deposit levels and stick to them;
Never bet when under the influence of alcohol or any substance/circumstance that may impair your judgment;
Always make sure that you know the rules of the games you are playing;
Take regular breaks and always check your activity in your online account history.
If gaming feels like a burden but you can’t stop, it’s likely to indicate a problem. You should look out for the following signs, though there may be others :
You perceive gaming solely as a way of making money;
Gaming negatively affects your daily life and family responsibilities;
You are neglecting personal needs like food and sleep because of it;
You are betting more than you can afford;
You steal or borrow to try to rectify the results of your gaming;
You play because of frustration or other negative feelings;
You are trying to conceal your gaming or its consequences;
You have repeatedly failed in efforts to control your gaming;
Others say you have a gaming addiction.
If you recognise a few or know of someone presenting such signs, you can contact our Customer Support team at gh@betpawa.com or by phone at +233307000647. If you would rather talk to independent specialists, we recommend the Baks-Calmare enclave foundation. Call an experienced counselor at any time from 7 am to 9 pm (Monday through Friday) on this number 0243107705.
We understand the importance of self-control and the need for individuals to take breaks when necessary. To support this, we offer Cooling-Off Periods and Self-Exclusion as part of our responsible gaming measures.
A cooling-off period is a short-term break that users can take from gaming activities. It allows individuals to step back and regain control over their gaming behavior.
Users can choose a cooling-off period ranging from 24 hours to 30 days. Once activated by contacting the Customer Support, the user will be unable to access their account until the period expires.
The process is straightforward and designed to be user-friendly. Cooling-off periods are entirely voluntary, and users can choose to resume their gaming activities once the cooling-off period ends.
Users can use cooling-off periods as needed, but we encourage them to approach this feature responsibly and with the intention of enhancing their overall gaming experience.
Self-exclusion is a voluntary process that allows users to restrict access to their gaming account for a specified period. During this period, users will be unable to log in, place bets, or engage in any gaming activities on our application.
Users can choose the duration of self-exclusion from a minimum of 6 months up to 5 years. Once self-exclusion is initiated, the user cannot reactivate their account until the chosen period expires.
To initiate self-exclusion, users can access the responsible gaming section of their account settings. They will be guided through the process and provided with the necessary information about the implications of self-exclusion. Self-exclusion should be considered as a measure of last resort.
We encourage users who opt for self-exclusion to seek additional support. Please refer to Section 4 of this policy where we provide information about responsible gaming resources, including helpline numbers and organizations that specialize in assisting individuals dealing with problem gaming.
Once the self-exclusion period ends, users can request to reactivate their account. However, reactivation is not immediate and is subject to a mandatory "cooling-off" period of 24 hours. During this period, the player can reflect on their decision and decide whether they are ready to resume gaming.
All cooling-off periods and self-exclusion requests are treated with the utmost confidentiality. We are committed to ensuring the security of our user's personal information and their responsible gaming choices.
We are dedicated to staying at the forefront of responsible gaming practices. Our team conducts regular reviews of our policies, seeking input from experts in the field and gathering feedback from users. We remain adaptable and open to making improvements that enhance the user experience and the promotion of responsible gaming.
By implementing these detailed measures, we aim to create a gaming environment that prioritizes safety, transparency, and the well-being of our users. An enjoyable user experience is at the forefront of our efforts.
Should you have any questions with regards to this policy or have any complaints with our app, please do not hesitate to contact our Customer Support team. We will make every effort to respond in a short delay.
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